Taizen Loop reads the questions on your listings and answers them on its own, with the real price, stock, measurements, shipping and pickup for each one. When it doesn't have the data, it doesn't make it up: it hands the question over to you.
The MercadoLibre notification arrives instantly and the reply goes out in minutes: in accounts that are already running, the median is 2 minutes and most are published in under 3. You choose the delay: from 2 to 10 minutes.
We don't need to tell you this: the buyer asks on three listings and buys from whoever answers first.
They ask and keep browsing. If the answer arrives the next morning, many times they've already bought somewhere else. The question stayed open and you never found out.
The platform measures how long you take to answer and that weighs on how it treats your account. That's not our opinion: it's in the platform's rules and it shows in your metrics.
MercadoLibre's bot repeats canned texts. It doesn't know the price on this listing, or that you don't deliver on Saturdays, or that this size runs small. The buyer notices right away.
MercadoLibre notifies when a question comes in and the assistant picks it up instantly. It also checks the account periodically in case something went unnotified; that frequency is configurable too.
Each reply is built from what you entered in the panel (your rules, hours, shipping and that listing's note), from what MercadoLibre knows about the transaction (price, stock, chosen shipping or pickup) and from the product description and attributes. The history of old replies is never used as a source: a wrong answer doesn't get repeated.
If it can't back up a data point with anything from your information, it doesn't make it up: it uses the text you configured or leaves the question for you to answer. It never sends a reply built out of nothing.
The order isn't a technical detail: it's what makes the reply reliable. If there's a hard data point, the hard data point wins. Only then does it look at the rest.
The price, the stock, the listing status and the description exactly as they are on MercadoLibre at that moment. If the data is there, the data wins.
What you entered by hand for that particular listing: measurements, size, color, what's in the box, whether it comes with an invoice.
What applies to your whole account or to a category: opening hours, in-store pickup, warranty, how you handle shipping.
How that same question was answered before on that listing, so the criteria doesn't change from one day to the next.
Everything is managed from its own panel, listing by listing, and it stays in view. Nothing happens behind the scenes.
In automatic it publishes on its own. In with approval it leaves you the draft so you can send it. In manual it touches nothing. Each question shows which label it was answered with, so you know at a glance what happened. And you decide whether the assistant introduces itself as such or answers without saying so.
You see what each buyer asked, what was answered, what information the reply was built from and how it went. It's the same panel on your phone and on your computer.
How many replies you've used, how many you have left and whether the MercadoLibre connection is active. All in view, with no surprise reports at the end of the month.
It compares the descriptions on your listings with the real data in your account and with your rules, and sends you a PDF report in newsletter format. It's on demand: you ask for it and it arrives.
Every plan has a cap on replies per month. When it runs out, the assistant pauses and the questions go unanswered. Then you decide: you answer them by hand or you upgrade your plan.
It answers once per question. It doesn't go back over what's already been answered and it doesn't use up quota on repeats.
We'd rather you know this now than while you're using it. This list is the part of the page that matters most to us.
You don't have to configure anything strange or learn a new tool. It's three things and we do them together.
It's the permission to read your listings and answer the questions. Nothing more than that.
This is where your way of selling comes in: how you greet, what you always answer, what you never want said, until what time you're open.
You can start in with approval mode on all of them, see the first replies before they go out and only then switch the ones you're happy with to automatic. Or start in manual and not let go until you're sure.
All plans include answering with your information, the per-listing modes, the panel and quota control. What changes is how many replies fit per month and how often we run the coherence check.
These are the things we're building on top of what already works. We don't sell them yet and we don't put a date on them: when they're ready, you'll see them in the panel.
It uses your buyers' real questions to propose changes to the listing, along with the actions MercadoLibre itself already flags as pending in the listing score.
When you're competing for the Buy Box: the exact price you need to win it and which levers you're missing (Full, installments, free shipping). We've already verified the API allows it.
What's being searched every week in your category that you haven't listed yet.
How many people land on each listing and how many end up buying, with MercadoLibre's visits API.
It rewrites your descriptions with what MercadoLibre itself says improves exposure.
Write to us and we'll show you how Loop would answer on your listings.
Want to see how Loop would answer on your listings? Write to us and we'll show you a concrete case, no runaround.
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If you prefer, write to us directly at [email protected].
We promise that your questions get answered well, fast and with your information, and that you always know what happened in your account. With the panel in front of you and the data in view, you make the decisions.